Getting help is dependent on who you are (i.e. school, teacher, parent, or student) and the type of help you need. Generally, the Help Desk will help you as quickly as possible between 9 am and 5 pm Eastern Monday through Friday.

STUDENTS

If you are a student and you need help you need to first determine if the help is technical, academic, or training.

  • Technical help includes: Not being able to log into your course, lesson content is not working, content in your course not displaying correctly, etc. If you need technical help, fill out the New Support Ticket at the top of this page. Make sure you choose the most accurate “I am contacting you about” statement possible, as it will dynamically provide fields for you to fill in that will provide the tech team with needed information.
  • Academic help includes: You believe an answer on a quiz was graded incorrectly, you have a question about an assignment, etc. If you need academic help, email your teacher. You can do this from the learning management system. Your teacher will respond by providing more clarity or asking for more information to resolve the question.
  • Training help includes: Needing more information about systems, such as how to submit assignments, etc. Utilize the User Support Portals knowledge base to find answers to your questions or fill out the New Support Ticket at the top of this page. Make sure you choose the most accurate issue possible, as it will dynamically provide fields for you to fill in that will provide the tech team with needed information.

PARENTS/GUARDIANS

If you are a parent/guardians and you need help you need to first determine if the help is training, technical, or academic. Depending on your school, you may be referred back to your school for some issues.

  • Training help includes: Needing more information about systems, such as how to check on student progress, etc. Utilize the User Support Portals knowledge base to find answers to your questions or fill out the 

    New Support Ticket

      at the top of this page. Make sure you choose the most accurate issue possible, as it will dynamically provide fields for you to fill in that will provide the tech team with needed information.
  • Technical help includes: Not being able to log into Maestro, needing help with using the system, etc. If you need technical help, fill out the New Support Ticket at the top of this page. Make sure you choose the most accurate issue possible, as it will dynamically provide fields for you to fill in that will provide the tech team with needed information.
  • Academic help includes: You believe an answer on a quiz was graded incorrectly, you have a question about an assignment, etc. If you need academic help, email your student’s teacher. Your student can do this from the Maestro system. Your student’s teacher will respond by providing more clarity or asking for more information to resolve the question.

SCHOOLS/TEACHERS

If you are a school and you need help you need to first determine if the help is training, technical, or academic.

  • Training help includes: Needing more information about systems, such as how to check on student progress, etc. Utilize the User Support Portals knowledge base to find answers to your questions or fill out the Technical Support Form at the top of this page. Make sure you choose the most accurate issue possible, as it will dynamically provide fields for you to fill in that will provide the tech team with needed information.
  • Technical help includes: Not being able to log into your course, lesson content is not working, content in your course not displaying correctly, etc. If you need technical help, fill out the Technical Support Form at the top of this page. Make sure you choose the most accurate issue possible, as it will dynamically provide fields for you to fill in that will provide the tech team with needed information.
  • Academic help includes: You believe an answer on a quiz was graded incorrectly, you have a question about an assignment, etc. If you need academic help, email the teacher of the course. You can do this from the learning management system or student information system. The teacher will respond by providing more clarity or asking for more information to resolve the question.
  • Strategic Partnership help includes: Request for training, information for demo course catalog access, pricing information, etc. You can go to the School Resources to gain access to Partner specific resources. Please provide as much detail as possible in your request. Your request will be routed to the correct department for quick response and answer.